So many questions and rightfully so! Down below, we have our Frequently Asked Questions about Oil of Essence!
If you have any questions not answered here, feel free to contact us through email or instagram direct messenger!
How long before I start to see results?
Everybody reacts to products differently and uses them at different rates. Determining how fast the G.O.E Oil and other products would start to make a notable change will come from your consistency in using the products.
Are these products safe to use on children?
Absolutely! Oil of Essence products contain no harsh chemicals that would harm the sensitive scalps of children. There are, however, many raw ingredients that can prove to be allergens to some kids so be weary of any reaction to raw herbs and oils when using Oil of Essence.
How do I use the Oil of Essence G.O.E Oil?
Oil of Essence prides itself in making the G.O.E Oil extremely versatile. For the main three uses, you can apply to the scalp a minimum of three times a week and massage (with your fingers or with the Oil of Essence Scalp Rejuvenator), as a hot oil treatment on wash day and even as a sealant in the L.O.C/ L.C.O method. Some of our customers have boasted about the Oil of Essence G.O.E Oil’s ability to grow eyebrows and moisturize skin! So yeah, the G.O.E Oil is a multidimensional queen.
What products should I get to treat damage? (Heat/Color/Mechanical)
When hair is damaged, 9 out of 10 times you need protein or strengthening ingredients to rebuild the cuticle. The Oil of Essence Thirst Quenching Masque contains Hydrolyzed Wheat Protein, a protein strong enough to rebuild the cuticle but gentle enough to not overload with protein. This deep conditioner can help repair damage, especially in tandem with the Oil of Essence Tangle-Melting Cleanser because of Brahmi with its strengthening properties.
How long does shipping take?
All questions regarding the shipping policy can be found under the Shipping Policy page . Depending on your location from the current shipping site, your package can take 1-3 days to deliver once it is shipped out on the designated shipping periods.
Where can you contact us about any issues with your order or just want to share results with OOE team?
The quickest way to reach Oil of Essence is through Instagram Direct Messenger. This is the preferred method of contact if you want to share results and progress from using Oil of Essence products. If there was an issue with your order (missing items, damaged products, wrong shipping location, etc.), first review the shipping policy and return policy to see your options for your particular case. If you have to reach out us, DO SO VIA EMAIL (email@example.com). If you direct message us on Instagram, we will direct your issue via email. Save some time and contact there!
Will my products expire?
ALL products (natural and synthetic) will expire. If you go to the back of the label of any cosmetic products you have, you’ll notice a small open jar with a number in it (6M, 12M, 24M, maybe even 36M). This represents the shelf life of your particular product. For example, if your product says 12M, that means it has a shelf life of 12 months, or 1 year, after it is opened and used. It is strongly advised you toss products that have gone over their specific expiration date. In most cases, the more synthetic the product is, the longer shelf life it has. If a product is advertising how raw it is and their product can last over one whole year, chances are that products is packed with harmful fillers. Oil of Essence products are made with 100% natural ingredients or naturally derived. Most of the gels and conditioners have a shelf life of 6 months or less. Raw ingredients go bad.
How can I extend the shelf life of my Oil of Essence products?
There is no way you can extend the shelf life of Oil of Essence products past their expiration date, but you can be proactive it making sure it stays as fresh as possible! The Ultimate Flaxseed Jelly must be refrigerated to make sure it does not spoil or have bacterial/fungal growth. The Conditioners in the line do not need to be refrigerated like the Ultimate Flaxseed Jelly but it does need to stay in cool dry place. Do not leave them in the moist shower or bathroom because that can encourage microbial life forms to grow in your product. Nobody wants that!